Once you've gone through the initial app setup, you can start exporting your orders from Shopify to Packeta. In this article, you can read where and how to export your orders.
You can export your orders to Packeta in two places:
In the overview of all orders
In the order overview, select the orders you want to export to Packeta and click on the 3 dots in the bottom floating menu and then select Export to Zasilkovna (Packeta) - CSV or Export to Zasilkovna (Packeta) - API:
In the order details
In the order detail, click on More actions and then click on Export to Zasilkovna (Packeta) - CSV or Export to Zasilkovna (Packeta) - API:
You can then export orders in two ways:
If you choose direct export, you will have the tracking number in the order details and in emails to customers.
Furthermore, the app can track if the shipment has been received and if so, it will change its status in Shopify to paid (this is especially useful for cash on delivery).
Export to Zásilkovna (Packeta) - API
Exported orders will be imported into Packeta via the API.
Once the import is successful, you will be able to print labels from the app:
The tracking number can be found in the order detail, where it also works as a link to the order status directly in Packeta.
If you want to put orders into parcels right away, you can click on the Print labels button. This will take you to the next page where you can select the format of the labels you want to print and the position from which you want to start on the paper:
Then just click on the Print Labels button again and it will download a PDF of the labels that you can print and stick to your packages right away.
Export to CSV (Export to Mailroom (CSV))
With this option, our application will generate a CSV file in which all order data will be sorted into a "table":
This file then be manually imported into the Packeta client in the Parcels import -> Import parcels file section.
Or just click on this link: https://client.packeta.com/en/packets-import/upload
Once you import the file, all parcels will appear in the Unfinished Parcels section. There, you can post them and then print labels for each parcel.
Resolving Common Issues
Missing Sender Information
Go to the General Settings in Packeta app and locate the Sender Name field:
Enter the Sender Indication as provided in your Packeta account and Save:
If you have only one sender, leave the input blank—the system will automatically use the default sender.
Pickup Point Not Selected
Open the order details.
Contact the customer to confirm their preferred pickup point.
Assign the selected pickup point in the order before proceeding with the export.
Mandatory Order Weight Information
Each product variant you wish to ship must have its weight specified.
Ensure weight is correctly entered for all products in the order.
Mapping Issue Between Shipping Method and Address
Make sure there are no orders for different carriers included in the selected batch—double-check your selection.
Ensure the shipping method is correctly mapped to the corresponding carrier in the app settings.
If you recently changed the name of the shipping method, temporarily create a new shipping method in Shopify with the original name, map it in the app, and remove it after exporting the orders.
Incorrect API Password for Packeta
Verify your API password in the App Settings of Packeta.
Ensure the correct credentials are entered to avoid login failures.
Have any questions? We're here to help!
Feel free to email us at support@digismoothie.com or use the in-app chat, and our support team will be happy to assist you.