This is useful when an invoice isn’t generated automatically due to an error or when the order was created outside of the Online Store.
Please note that invoices can only be created for orders that are not older than 60 days, and the maximum number of invoices that can be generated at once is 50.
How to create an invoice
Go to Orders
Select the order(s) for which you want to create the invoice. You can create an invoice for a single order or multiple orders.
Click on More actions and select Create an invoice
The invoice is now being created
If you're creating multiple invoices, a confirmation email will be sent to the address you’ve provided in the app settings.
If there’s an error during invoice creation, we’ll notify you via email as well.
List of Common Errors You Might Encounter When Creating Invoices
1. Address Too Long
Error: The invoice will not be created if any address line exceeds 100 characters.
Solution: Since customer billing addresses in Shopify cannot be edited, manually create the invoice in Fakturoid.cz and split the address across multiple lines.
2. Street Parsing Error
Error: A message like “Couldn't parse street due to…” indicates that the address contains special characters (for example, apostrophes) that the system cannot process.
Solution: If you need to issue the invoice immediately, modify the address in Fakturoid.cz to remove these characters. If this issue persists, please contact support at [email protected].
3. VAT-Related Errors This category addresses issues related to VAT configuration and VAT ID problems:
Incorrect VAT Rate Value:
Error: Fakturoid expects a VAT rate of 0% (i.e.,
lines.vat_ratemust be zero). If you see the message “lines.vat_rate: must be zero,” it means Fakturoid is not expecting any VAT while Shopify is still sending VAT data.For Non-VAT Payers: Tax charging in Shopify may be enabled inadvertently. To resolve this, verify that tax is disabled by checking the following areas in Shopify:
Settings > Taxes and Duties
Tax Settings for Products and Variants
Shipping Tax Settings In each area, ensure that the tax options are turned off.
For VAT Payers: The issue might be caused by misconfiguration in Fakturoid. Verify that your VAT payer status and OSS mode (if applicable) are correctly set in Fakturoid under Settings > Billing Information. Additionally, ensure that:
Tax rates and VAT settings in Shopify are correctly configured for all countries where VAT is applicable.
Each product (and its variants) is set up correctly, since sometimes a single misconfigured product can trigger this error.
Invalid VAT ID:
Error: An error message such as “Invalid VAT ID. Does it include a country code? (e.g., CZ)” indicates that the VAT ID might be incorrect or missing its country code.
Solution: Double-check the VAT ID for correctness, ensuring it includes the appropriate country code, then reissue the invoice.
Have any questions? We're here to help!
Feel free to email us at [email protected] or use the in-app chat, and our support team will be happy to assist you.