With Candy Rack, you can offer upsells to your customers on different pages and in various forms:
Product page
Pop-up
Embedded (Checkbox)
Cart page
Pop-up
Checkout
Post-purchase page
Let's talk about them in more detail:
Pop-up on the Product page
Pop-up on the Product page
In this case, the add-to-cart button click triggers the pop-up with the configured upsell. These buttons are usually placed on the product pages but can also be implemented on the collection pages or homepage.
Embedded (Checkbox) on the Product page
Embedded (Checkbox) on the Product page
Upsell offers are embedded to the product pages and customers can add them to the cart by selecting their checkboxes. When selected, they can be added to the cart together with the main product on the product page or independently with the app's own Add to cart button, according to the settings of your app block.
This placement uses app blocks which only work for themes supporting Online Store 2.0.
To learn more about how to activate app blocks for Candy Rack, read How to add and customize app blocks for the Product page placement article.
Pop-up on the Cart page
Pop-up on the Cart page
Appears as a pop-up triggered by the Checkout button click.
Post-purchase page
Post-purchase page
This placement is displayed immediately after checkout, upsells are embedded in the specific post-purchase page. As this is a prominent offer with a large image, this placement is ideal for clothing, apparel, and other items, that are visually attractive and should be well visible.
Pros:
Visually attractive and simple
Doesn't require entering payment details again - items are purchased immediately after clicking the payment button
Holds on fulfillment until the customer approves/rejects the offer
Cons:
Doesn't support a custom note field feature
Because of Shopify limitations, this placement won't surface:
If the store uses multi-currency checkout
Order is placed with local delivery
Order is paid with the alternative payment method
The customer chooses to check out with an installment service or a wallet service (such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay).
The initial purchase was made with a gift card or any payment method other than a credit card.
Have any questions? Please contact us at [email protected] or use the in-app chat and our support team will assist you.
Happy upselling!
The Candy Rack team