It happens — you check a collection, see a sold-out product still sitting near the top, and wonder if Nada is working. In almost every case, it is. Here's how to figure out what's going on, in the order to check.
1. Has enough time passed?
Nada doesn't re-sort and re-hide instantly. To avoid overloading your store with constant reshuffling, the app waits a bit between runs — and the wait gets longer as your collection grows.
Collection size | Wait before next sort |
Fewer than 100 products | About 30 minutes |
100 – 499 products | About 45 minutes |
500 – 1,999 products | About 90 minutes |
2,000 – 9,999 products | About 3 hours |
10,000 – 99,999 products | Up to 24 hours |
100,000+ products | Not re-sorted automatically |
If your sold-out product hit zero stock recently, the easiest fix is simply to wait. Sorting catches up on its own.
For hiding, the very first time you enable the feature, scanning your whole catalog can take up to an hour on larger stores. Subsequent hides are quicker, but still aren't instantaneous — Shopify's API limits how fast we can act.
2. Does the product really have zero stock?
This is the single most common cause. A product looks sold out at a glance but actually has stock somewhere Nada is paying attention to. Open the product in Shopify admin and check:
All variants: Nada treats a product as in-stock if any variant has stock. If a single sold-out variant is dragging down a product with other variants in stock, the whole product stays in its position. We don't currently hide individual variants.
All locations: Nada looks at stock across every location that has "Fulfill online orders" checked (Shopify admin → Settings → Locations). If even one of those locations shows stock, the product counts as available. To narrow this, uncheck "Fulfill online orders" for locations you don't want Nada to consider.
"Continue selling when out of stock": products with this setting checked can be ordered even at zero stock, so by default Nada treats them as available. If you want pre-order and backorder products treated as sold out instead, head to Nada's Settings and enable Sort products that can be ordered when out of stock.
3. Is sorting actually turned on for this collection?
Open the Sort collections page in Nada and find the collection in question. The Auto-Sort toggle next to it needs to be green. If it's off — or if you recently created the collection — Nada isn't managing it yet.
If you'd like new collections to be auto-sorted from the moment they're created, head to Settings and enable Automatically sort newly created collections.
One more thing worth checking: open the collection in Shopify admin and look at the sort type at the top. If it shows anything other than "Manually," Nada's auto-sort is no longer running on it — Shopify resets us when the sort type is changed. Switch it back to Manually (or re-toggle Auto-Sort in Nada) and we'll pick up from there.
4. Is the product tagged nada-ignore?
The nada-ignore tag tells Nada to skip a product entirely — no sorting, no hiding. If a product has this tag, it'll stay exactly where it is regardless of stock level. Open the product in Shopify admin and check the Tags field. Remove the tag if you didn't intend it to be there.
5. Is the product hidden but still showing somewhere unexpected?
If you've enabled hiding and the product really is unpublished from your storefront but still showing up elsewhere — Google Shopping, Facebook, Instagram, your POS — that's working as designed. Nada only manages the Online Store sales channel. Other channels keep their own publication status, which Nada doesn't touch. Many merchants use Shopify Flow to extend the behavior to other channels.
You can confirm a product is hidden by Nada in two ways:
Open it in Shopify admin and check the "Sales channels and apps" panel — Online Store should be absent or marked "Not published."
Look for the
nada-hiddentag in the product's Tags field. We add this to every product we hide.
6. Still stuck?
If you've checked all of the above and a product genuinely seems stuck, please get in touch. We can manually trigger a re-sort or re-scan from our side. Reach us via the in-app chat, and please include the collection or product name so we can look right at it.