Free gifts are awarded based on cart value, while Shopify applies discount codes at checkout. If a customer enters a code that drops the total below your gift threshold, apps can’t adjust the cart during checkout, so the gift might remain temporarily.
How Gift Box resolves it automatically
After the order is created, Gift Box runs a post‑purchase validation.
The app checks whether the final order met the gift conditions.
If not, Gift Box edits the order and removes the gift.
💡 Learn more about order editing and validation in the Why does Gift Box edit some orders article.
Prevent it in advance (alternative method)
Use the “Compatibility with discounts coupons only” gifting method. This hides the discount field at checkout and adds it to the Gift Box pop‑up instead. Enable:
Include the discount code field on the Gift Box pop‑up
Adjust current spend when the discount is entered
Customers enter their code in the pop‑up, Gift Box recalculates the spend with the discount applied, and gifts are added or removed accordingly.
💡 Learn more about details and pros/cons of gifting methods in the How free gifts are added to orders article
Questions? Contact us via in‑app chat or email [email protected]. Happy gifting!