When our app creates an invoice, it records that the invoice has already been generated for that order. If you then delete the invoice in Fakturoid, our app has no way of knowing, from its side, the data still exists in our system. Because of this, the app will not create the invoice again, and clicking manually the "Create inovice" button from Shopify will not work either.
How to get the invoice back
If you need to create the invoice again, you will need to do it manually directly in the Fakturoid website. Our app cannot trigger a re-creation for an order it has already processed.
Have any questions? We're here to help! Feel free to email us at [email protected] or use the in-app chat, and our support team will be happy to assist you.