When you export an order to Packeta via API, a number of things happen automatically in the background. This article explains what to expect and what to keep in mind.
When is the order marked as fulfilled?
In the app settings, you can choose when the fulfillment step is triggered in Shopify:
After export to Packeta – the order is marked as fulfilled immediately after a successful API export.
After the parcel is handed over to Zásilkovna – the order is marked as fulfilled only once the parcel is physically scanned in at Zásilkovna.
What happens at fulfillment?
Once the order is marked as fulfilled, our app automatically add the tracking number to the Shopify order.
Shopify then sends the shipping confirmation email, including the tracking number to the customer.
In addition, Packeta sends their own notification email to the customer once the parcel has been scanned in and is on its way.
Cash-on-delivery (COD) orders
For orders with cash-on-delivery payment, the order in Shopify is automatically marked as paid once the delivery is completed.
💡 Important: Automatic tracking number sync and automatic payment marking for COD orders only work if the fulfillment was processed through our app. Orders fulfilled manually, with another app, or exported via CSV will not have these steps triggered automatically.
Have any questions? We're here to help! Feel free to email us at [email protected] or use the in-app chat, and our support team will be happy to assist you.