Send packet to Packeta failed / Packeta unavailable
If you encountered one of these errors, there is most likely a temporary issue on Packeta's side.
Please reach out to our support team and include the order ID — you can find it in the URL when you open the order detail — and we'll look into it for you.
Can't process order without address
If you encountered this error, the order you're trying to export is missing a delivery address. Open the order in Shopify, fill in the address, and try exporting again.
This can happen with draft orders where the address wasn't filled in before the order was completed. If you need help with draft orders and how to set them up correctly, check out our article Can I use Zasilkovna to send draft orders?
Have any questions? We're here to help!
Feel free to email us or use the in-app chat, and our support team will be happy to assist you.