Most of the support questions we hear about pickup points come down to one thing: a customer placed an order without choosing a pickup location, and now the merchant has to chase them. Good news — with the right setup, stores routinely see pickup point selection rates above 90% without friction for customers.
This article pulls together the tactics that actually move the needle, in rough order of impact.
1. Name your shipping method clearly (all plans)
This is the single highest-leverage change, and it takes 30 seconds. In Shopify Admin → Settings → Shipping and delivery, rename your Packeta shipping option so customers know what to expect:
"Packeta pickup points — selection in the next step"
"Packeta pickup points (choose your location after payment)"
Add a note to the shipping method description too if your theme shows it. Customers who see "selection in the next step" at checkout don't get confused when no map appears — they know it's coming and they stay in the flow.
⚠️ Don't translate the shipping method name across languages in Shopify Markets. The app matches orders to pickup point logic by the shipping method name. If you translate it, the app stops recognizing it and the widget won't display.
Either keep a single English/Czech name across all locales, or create separate shipping methods per market (one per language) and map each one in the app.
2. Add the app block to both post-purchase pages (all plans)
The Packeta app block must be on both the Thank You page and the Order Status page:
Thank You page — appears immediately after payment. This is where most customers will select their pickup point.
Order Status page — this is where the email reminder link goes. If the block is missing here, customers who click the reminder see nothing.
Both take about 2 minutes to set up: Add the app block to the Thank You and Order Status pages.
3. Enable the automatic email reminder (all plans)
If a customer forgets to select a pickup point, the app will send them a reminder email with a direct link back to the Order Status page — 15 to 75 minutes after checkout.
Turn it on in the app settings, and customise the copy if you want. A reminder email that matches your brand voice gets noticeably higher click-through.
Tip: Leave the Digismoothie sender address unchanged so reminders don't get flagged as spam. For the reply-to address, use whatever customer support address you actually monitor.
4. Have a manual fallback ready (all plans)
For the small percentage of customers who still don't pick a location — usually because they stopped checking email — you have two options:
Select a pickup point for them manually from the Shopify order detail, if you've been in touch or they mentioned their preferred location elsewhere.
Contact them directly with the Order Status link via email or SMS.
5. Shopify Plus: put the widget before payment
If you're on Shopify Plus, you can place the pickup point selector on the shipping step of the checkout itself, before the customer pays. This pushes selection rates even higher because the customer can't proceed without choosing.
Set it up here: How to add the pickup point selector to the Shopify Plus checkout.
You also get an "Allow app to block checkout" setting. When enabled, customers can't proceed to payment until they've selected a pickup point — useful if you want to guarantee 100% selection, though it slightly increases checkout abandonment. Most Plus merchants find the soft version (widget present, not blocking) strikes the right balance.
💡 Even on Plus, keep the Order Status page block enabled. Some customers still want to change their pickup point after the order is placed. Having the block on both pages lets them do it without contacting you.
Putting it together
If you're starting from zero, the sequence that gets you to 90%+ is:
Rename the shipping method (5 minutes)
Add the app block to both Thank You and Order Status pages (10 minutes)
Turn on the email reminder with branded copy (10 minutes)
If on Plus: add the checkout block too (10 minutes)
Total setup time: under 45 minutes. This one-time investment eliminates most of the "customer forgot to select a pickup point" support work for the lifetime of the store.