Discounting on Shopify can be overwhelming. In this article, we'll explain how Candy Rack discounts work.
Default discount - Amount off type
When you enter the discount amount in your offer configuration and save it, Candy Rack automatically generates an Amount off discount, which is applied to customers' orders when they add the upsell to their cart. This is the most popular discount type due to its flexibility and compatibility with other discounts.
Example of discount configuration of an upsell
By default, Candy Rack discounts are set to be combinable with other types of discounts. If you prefer the upsell discount not to be combined with other or specific discount types, you can manually disable this option in Shopify Discounts.
Example of discount combinations that can be configured
However, there are limitations. For instance, customers can still receive the upsell discount even if they remove the parent product from their cart.
If you don’t want this to happen and prefer the discount to be conditioned on the purchase of the parent product, we recommend enabling the Apply Buy X Get Y discount option. Learn more about this option below.
Apply Buy X Get Y type of discount
If you want the upsell product to be discounted only when the parent product is also purchased, enable the Apply Buy X Get Y discount option. This discount is only valid when the condition (purchase of the targeted parent product) is met. While this is a safer choice, it is more restrictive than the standard Amount Off discount.
Since Buy X Get Y discounts are standard Shopify discount codes, Candy Rack cannot bypass their limitations, such as:
If Upsell A (20% off) and Upsell B (30% off) both target Parent Product C, Shopify will only apply one. If Upsell B targets Parent Product D instead, both discounts will apply.
Products that are part of a Buy X get Y discount are ineligible for further product discounts. If a customer enters a discount code that applies to products in a Buy X get Y discount, then the Buy X get Y discount is removed and only the discount code that the customer entered is applied to the order.
Custom discount code
Candy Rack generates discount codes with the prefix CANDYRACK to ensure each code is unique. For example:
CANDYRACK-5708VXQ801_7788935053481-2
If you want to use your own discount code, simply enter it to the Custom discount code option:
However, make sure that the discount already exists in Shopify Discounts, is active, and applies to the upsell offer you've configured.
Exceptions
Same Product upsell uses the Buy X Get Y discount as the default discount type to ensure the discount is only applied to the second item (added as an upsell).
Discounting on Shopify can sometimes be tricky and complex, but these options give you the flexibility to apply discounts in a way that suits your business needs and makes sense for your strategy.
If you have any further questions, feel free to contact our support team through the in-app chat or at [email protected].