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After how long is a satisfaction questionnaire sent to the customer?
After how long is a satisfaction questionnaire sent to the customer?

The questionnaire is sent within a few days after the export of order data to Heureka.

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated over 10 months ago

Once the order data has been exported to Heureka, Heureka sends out a satisfaction questionnaire to the customer. Generally speaking, the questionnaire is sent within a few days after the export. In is not possible to change the timing of the email in the app settings.

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