Email reminders in the Digismoothie app are sent based on a customizable schedule, which is always related to the date and time when the unpaid order was created. Merchants can configure specific intervals or conditions for sending reminders, ensuring timely communication with customers.
The reminders aren't sending emails to orders which met the condition in the past. E.g., You enable 1st reminder to send email five days after order creation, and at the same time, you have orders older than five days. These orders won't get this reminder as the specified time already passed.
To verify that reminders are functioning correctly, merchants can create a test order in their Shopify store and confirm that the reminder email is delivered to the test recipient. This ensures that the configured settings in the app are working as intended.
Once the order is marked as paid or canceled, the sending of emails stops automatically.