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How to exclude specific products from recommendations

Lucia Dvořáková avatar
Written by Lucia Dvořáková
Updated today

Candy Rack’s AI-powered recommendation engine automatically suggests relevant upsell products to your customers. However, there may be certain products in your catalog that you don’t want to appear as upsell recommendations. This article explains how to easily exclude specific products from Candy Rack’s automated recommendations.

Why exclude products?

Common reasons to exclude products from upsell recommendations include:

  • Limited edition or low-stock items

  • Products that shouldn’t be purchased as add-ons

  • Bundles that already contain multiple items

  • Free gifts or promotional items

  • Specific services

How to exclude products using tags

Step 1: Identify products to exclude

Make a list of all products you want to exclude from Candy Rack’s automated recommendations.

Step 2: Add the exclusion tag

Add the tag cr-ignore to each product you want to exclude:

  1. Go to your Shopify admin

  2. Navigate to Products

  3. Select products you want to exclude

  4. Click on More actions –> Add tags

  5. Add cr-ignore tag

  6. Click Save

Once tagged, these products will no longer appear in Candy Rack’s automated recommendations. The change takes effect immediately - no additional configuration is required.

Important Notes

  • Products with the cr-ignore tag will only be excluded from automated AI recommendations

  • You can still manually add these products to custom upsell offers if needed

  • Removing the cr-ignore tag will make the product eligible for recommendations again

  • The exclusion only affects Candy Rack recommendations and won’t impact your store’s search or collection listings

Need more help?

If you need assistance with product exclusions or have questions about optimizing your upsell strategy, please contact our support team at [email protected] or via the in-app chat.

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