Candy Rack’s AI-powered recommendation engine automatically suggests relevant upsell products to your customers. However, there may be certain products in your catalog that you don’t want to appear as upsell recommendations. This article explains how to easily exclude specific products from Candy Rack’s automated recommendations.
Why exclude products?
Common reasons to exclude products from upsell recommendations include:
Limited edition or low-stock items
Products that shouldn’t be purchased as add-ons
Bundles that already contain multiple items
Free gifts or promotional items
Specific services
How to exclude products using tags
Step 1: Identify products to exclude
Make a list of all products you want to exclude from Candy Rack’s automated recommendations.
Step 2: Add the exclusion tag
Add the tag cr-ignore to each product you want to exclude:
Go to your Shopify admin
Navigate to Products
Select products you want to exclude
Click on More actions –> Add tags
Add cr-ignore tag
Click Save
Once tagged, these products will no longer appear in Candy Rack’s automated recommendations. The change takes effect immediately - no additional configuration is required.
Important Notes
Products with the cr-ignore tag will only be excluded from automated AI recommendations
You can still manually add these products to custom upsell offers if needed
Removing the cr-ignore tag will make the product eligible for recommendations again
The exclusion only affects Candy Rack recommendations and won’t impact your store’s search or collection listings
Need more help?
If you need assistance with product exclusions or have questions about optimizing your upsell strategy, please contact our support team at [email protected] or via the in-app chat.